Terms of Service

Services Catalogue

Legal Services

Documents drafting and review including all types of contracts, MOUs, consultancy agreements, service level agreements, NDAs etc. Legal services also entail the delivery of legal opinions and advisories, drafting pleadings and coordinating with external legal counsel, preparation of witnesses, attendance to disciplinary matters etc.

Dispute Resolution

Preparation of claims and litigation reports on a quarterly basis. Liaising with external counsel to offer litigation support e.g. informing them of any potential court cases, preparing witnesses etc. Attending to disciplinary matters involving both staff and students.

Corporate & Governance Affairs

The CLA Office is in charge of company secretarial functions of the University and its affiliates. Corporate affairs services include the attendance of meetings, preparation of minutes, resolutions and all other corporate secretarial practice tasks alongside governance advisory tasks. This service also includes coordination of the process of filing annual returns, effecting appointments as well as filing appointments and removals with the Companies Registry. These services are carried out in collaboration with external counsel where applicable. CLA is also involved in the review and/or drafting of policies, codes, by laws, university statutes, charter and regulations

Compliance and Regulatory Services

The CLA Office works alongside other University departments to ensure that operations conform to regulatory requirements. Regulatory services include keeping abreast of changes to the legal and external policy environment, issuing regulatory updates and encouraging compliance with the existing regulatory framework. Other services conducting legal audits and implementation of the findings from audits. CLA will also endeavor to carry out one training per quarter targeting the various stakeholders

01

CLA Responsibilities

  1. Ensure access to the CLA services within Strathmore University’s working hours.
  2. Give timely and reasonable feedback subject to the availability of information. CLA reserves the right to withhold feedback and undertake more research and consultation or seek further input and make subsequent changes to previously given advice, if necessary, in accordance with its Service Level Agreement with Strathmore University.
  3. Inform users about the proposed turn-around times for all services as per the provisions of its Service Level Agreement with Strathmore University.
  4. Inform users in a timely manner of likely service interruptions.
  5. Ensure that changes to core CLA services are first approved through the relevant and appropriate channels and procedures and duly communicated.
  6. CLA may from time-to-time change, update, and/or withdraw the services offered. In such cases, reasonable effort will be made to notify users in advance.
  7. Any other responsibilities as may be assigned to the CLA by the University statutes, policies, charter, and in this SLA

02

Client Responsibilities

  1. Provide feedback to CLA on service requirements via any agreeable feedback mechanisms as advised by the CLA office.
  2. Conduct appropriate due diligence before submitting service requests.
  3. Promptly action the feedback from the CLA office.
  4. Follow the appropriate procedure for contacting the CLA Office in order to receive the levels of service specified in this SLA.
  5. Adhere to the external legal and regulatory environment and internal University Statutes and Policies.
  6. Provide access to all requested information from CLA to allow for informed assistance.
  7. Request for services well in advance to avoid short notice and panic requests.
  8. Request CLA in advance where there are requests that might require a higher-than-usual level of support.
  9. Inform CLA of any meetings that may be required in advance.
    10. Be well versed with the technical expectations regarding their requests.
  10. Ensure documents are in an easy-to-access and review format.
  11. Any other responsibilities that may be informed by the CLA office.

03

Constraints to Service

CLA’s ability to respond may be constrained by:

  1. Occasional reliance on third parties (e.g. law firms for certain outsourced services including engaging with various registries and regulatory bodies).
  2. Resource availability i.e. inadequate staffing in the department.
  3. University official working hours and/or access to the University premises and required documents.

Or any other constraints. For more information, please refer to the CLA service level agreement with Strathmore University here.

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